The developer shall perform corrective action in accordance with the following requirements.
The developer shall prepare a problem/change report to describe each problem detected in software products under project-level or higher configuration control and each problem in activities required by the contract or described in the software development plan. The problem/change report shall describe the problem, the corrective action needed, and the actions taken to date. These reports shall serve as input to the corrective action system.
The developer shall implement a corrective action system for handling each problem detected in software products under project-level or higher configuration control and each problem in activities required by the contract or described in the software development plan. The system shall meet the following requirements:
a. Inputs to the system shall consist of problem/change reports.
b. The system shall be closed-loop, ensuring that all detected problems are promptly reported and entered into the system, action is initiated on them, resolution is achieved, status is tracked, and records of the problems are maintained for the life of the contract.
c. Each problem shall be classified by category and priority, using the categories and priorities in Appendix C or approved alternatives.
d. Analysis shall be performed to detect trends in the problems reported.
e. Corrective actions shall be evaluated to determine whether problems have been resolved, adverse trends have been reversed, and changes have been correctly implemented without introducing additional problems.
Translator: Simon Wright simon@pogner.demon.co.uk
Last updated: 22.iii.99